The rides
A run out to the terminal
The common one. A pickup at your address at an agreed pickup time, one drop at the departures level of the terminal you name.
A run home from arrivals
Give the flight number and the operator watches it. You are met at the terminal on the arrivals level, and the wait is the operator's to manage.
Both legs on one request
Out and back booked together. The same operator usually takes both, and the return leg is priced when the outbound is.
A group in one vehicle
Operators run sedans, three row vehicles and vans up to fourteen seats. Say how many people and how many bags and the desk asks for the right size.
An early departure, before the desk opens
A 4:30 am pickup is ordinary work here. It is arranged the day before, because the desk answers requests during its own hours.
A second stop on the way
Collecting somebody on the route is fine when it is on the request. It is an addition rather than a favor, and it is priced in the quote.
How a booking is actually placed
This desk is not a marketplace and it is not an app. A person reads what you sent, telephones an operator who works your side of the water, checks available dates against the run they already have, and comes back to you with the answer. That takes a few minutes during desk hours and it takes until the next morning if you send it at midnight.
What that buys you is a named vehicle for a named time rather than a driver who may or may not accept the job in twenty minutes. What it costs you is the wait for a human to get to it.
- The request reaches the desk. Nothing is dispatched by it.
- The desk speaks to an operator. That is where the availability is really checked.
- You are telephoned with a rate, the vehicle size and the pickup time on offer.
- Only when you agree is anything written on a run sheet.
You can speak to a specialist at +1 (443) 612-4708 at any point in that sequence, and most people do.
The five things this desk refuses
These come up often enough to print. A refusal here is a refusal, not an invitation to ask twice.
- No rides to or from the Washington airports. DCA and IAD are a different market with different operators and different permits. We do not quote them.
- No hourly hire, no charters, no waiting all day. This desk books a ride from one place to another. If you want a vehicle for six hours, that is somebody else's trade.
- No unaccompanied minors and no pets traveling alone. Operators here are not set up for custody of a person or an animal, and pretending otherwise would be worse than saying no.
- No medical transport of any kind. Not stretcher, not wheelchair van with an attendant, not discharge from a hospital. A standard vehicle with a folding wheelchair in the trunk is fine; anything clinical is not.
- No cash advances, no card details over the telephone, no payment to this desk. Money moves between you and the operator on their terms. Anybody claiming otherwise in our name is not us.
Vehicle sizes, described honestly
We do not own any of these. This is what the operators on this side of the region actually run, described so you can pick the right one rather than be sold up.
| Size | Fits | Worth knowing |
|---|---|---|
| Sedan | Up to three people, three cases | The default. Two large cases plus a carry on each is about the honest limit before the trunk argues. |
| Three row vehicle | Up to five people, five cases | Also the right call for three adults who do not want to share a back seat for forty minutes. |
| Van, seven to ten seats | Up to ten people | Golf clubs, bicycle boxes and instrument cases live here rather than in a sedan. |
| Van, eleven to fourteen seats | Up to fourteen people | Needs more notice, and on a Friday in season it needs a week. |
If your bags are unusual, say so on the request. A bicycle box or a set of skis is not a problem when it is known in advance and a real problem when it appears at the curb.
Accessibility of the ride itself
A folding wheelchair, a walker or a rollator goes in the trunk of most vehicles and there is no addition for it. Say it on the request so the right size is asked for.
What this desk cannot arrange is a lift equipped van, a securement system for a chair that stays occupied, or any attendant. Those are specialist services with their own permits, and the honest answer is to point you elsewhere rather than take the booking and hope. How this site itself is built for access is a separate page.