The six
The 4:30 am pickup, and why it is a different animal
Everything about a departure before dawn works differently, from who is awake at the desk to how empty the road actually is.
What the first icy morning does to everything
Not the forecast. The actual first one, when nobody has adjusted yet and every window on the site is wrong by twenty minutes.
Groups, bags and the argument with the trunk
The most common cause of a vehicle turning up too small is somebody being polite about how much they are carrying.
When an arrival goes wrong
Late, diverted, canceled, or simply nobody at the curb. What actually happens in each case and what you should do first.
Booking for somebody else
A parent, a colleague, a visiting relative who does not know the city. The details that matter change completely.
The three weeks the region gets difficult
Thanksgiving, the days around it, and the two other stretches that catch people out every year.
Why these exist
Every one of these started as a telephone call. Somebody asked a question that deserved more than ninety seconds, and it turned out three other people had asked it that month.
None of them is written to rank in a search engine and none of them ends with a discount. If a note saves you a booking, that is fine. This desk would rather be the one that told you to take the train on a Tuesday than the one that sold you a ride you did not need.
If there is something you think belongs here, telephone +1 (443) 612-4708 and say so.